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Processing Time:

The time needed to prepare an order for dispatch varies.
For details, see individual items.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. Yaku Co. is not responsible for delays due to customs.

File delivery (Digital downloads)

Once payment is confirmed you will be granted permission to download your item. You will see download links on the order received page and in your email verification.

Returns:

We gladly accept returns and exchanges.

Contact us within 14 days of delivery

Send items back within 30 days of delivery

We don’t accept cancellations. But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom Illustrations:

Sometimes we like to show “before and after” images on our social media and website, if you’d rather we didn’t show your “before” images you can opt out before your purchase and we’ll never share any of your photos.

You agree to grant Yaku Co. the right to use your name in connection with the custom illustrations.

Copyright of the custom illustration image will remain with Yaku Co. but you are granted exclusive rights to use your custom illustration in any way you like, personal or commercial.

Copyright, Licenses and Idea Submissions:

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Yaku Co., its affiliates or other third party licensors. You may not modify, copy, reproduce, republish, upload,post,transmit, or distribute, in any manner, the material on the site, including text, graphics, code and/or software. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.