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Shipping

We route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way!

We use these global carriers to give you the best shipping experience:

DHL | Royal Mail | FedEx | DPD | USPS | Latvijas

Returns

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging, as if tampered with in any way, we can no longer accept the return.

Please allow 3-5 working days once the goods have reached us, to give us time to process your returns and exchanges.

All refunds will be credited back to the original method of payment used to place the order. Credit/debit card transactions can take 3-5 working days to show up on your bank statement.

Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email.

If you have any further queries, please don’t hesitate to contact us. hello@yaku.co.uk

Shipping & Handling – Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility whilst in transit.